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We hate bad customer service. You can be sure that if you contact us, we will take care of you promptly and respond to you in a timely manner. Founder/President/Chief Editor Julie Tam personally responds to all customer calls and emails.

Didn’t get a response from us? If you send us an email and do not receive a response (if you asked for a response), try sending it again because sometimes emails get lost in cyberspace. Also make sure your SPAM filter isn’t blocking us. If you send us something by mail and do not receive a response (if you asked for a response), send us an email to let us know you sent us something because sometimes “snail mail” gets lost on the way to its destination.

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All of our editors…

  • made perfect scores (800) on the PSAT writing section
  • graduated as valedictorian or near the top of their high school class
  • graduated from top U.S. universities
  • are published authors and award-winning writers in various career fields